Region of Waterloo On-Demand Medical, General, and ASL Interpretation Services

The Regional Municipality of Waterloo requires on-demand interpretation services across more than 300 languages to assist staff in supporting individuals in their preferred language. The scope includes general, ASL, and specialized medical interpretation accessible on-demand via phone, video, or a mobile/desktop app. Bidders must be Canadian organizations. Bids are evaluated on quality factors, response to evaluation criteria, and cost, with non-cost criteria assessed before the cost proposal. Proponents must submit their bids online through the Region of Waterloo's Bid System, including a Technical Submission, Schedule of Prices, and Signing Page. The submission must not exceed 10 pages, excluding up to 20 pages of appendices. All questions must be submitted by November 09, 2026. The contract term is for three years, starting January 1, 2027, through December 31, 2029, with firm pricing required for the first year.