RFI Application Processing System — Department of State

The U.S. Department of State issues this Request for Information to gather industry feedback and identify potential sources for an Application Processing System. The selected contractor must operate offsite lockbox-style front-end services to support the processing of millions of paper-based passport applications annually. Required services include receiving, opening, and sorting mail, data capture and validation, secure customer authentication, real-time payment verification, scanning, and the secure electronic transmission and physical transfer of materials to passport sites nationwide. The contract period will be for one year. Only USA organizations performing work onshore are eligible to respond. Interested vendors must email capability statements, responses to the RFI questions, and any relevant information to Contracting Officers Alicia Hofhine at [email protected] and Toshia Jackson at [email protected] by November 20, 2026, at 5:00 PM EST. The Department is looking for proposals, but this RFI is strictly for market research and planning purposes and does not constitute a formal solicitation.