What the buyer needs

AI summary

The Department of Veterans Affairs Office of Accountability and Whistleblower Protection seeks information from qualified vendors to provide professional virtual transcription services for investigative interviews and testimony. The contractor must supply all resources to transcribe approximately 1,400 recorded interviews annually using a mutually agreed, VA-approved platform, delivering completed transcript packages within one business day after assignment. This market research notice is issued on an unrestricted basis, and the anticipated contract structure is firm-fixed-price with a base year running from November 23, 2026, to November 22, 2027, plus a one-year option period. Interested vendors must submit a capability statement PDF of no more than five pages containing company information, business size under NAICS 561492, a narrative addressing the performance work statement, and at least two similar past performance references from the past five years.

Scope of work

Contract kickoff meeting inclusive of agenda and presentations
Transcription of OAWP-furnished audio and video recordings of testimony and investigative interviews
Electronic PDF transcript package for each assigned recording
Incorporation of errata sheets, Acknowledgements of Testimony, and certification sheets
Section 508 compliant document delivery
Secure electronic delivery via an approved mechanism such as Box.com
Secure record retention for 30 days and certificate of destruction

Minimum qualifications

At least two similar programs or contracts within the past 5 years
Ability to achieve at least 97 percent transcription accuracy
Capacity to deliver completed transcript packages within one business day after assignment

Documents to include with your response

Capability Statement
Company information including Name, Address, UEI, CAGE code, and business size under NAICS 561492
Point of Contact details
Capability narrative meeting all PWS requirements
Past performance documentation

How to submit

Method: Electronic PDF
Instructions: Capability Statement in PDF format not to exceed 5 pages

Incumbent and award research

Likely prior awards for this requirement

Likely match

Awarded by the same buying office (36C10X) with descriptions matching "transcription", performed in MD. The notice does not name its current contract, so confirm before relying on it.

Vendor and award	Value	Ends
THE RAVENS GROUP, INC.36C10X26N0049 · OGC COURT REPORTING AND TRANSCRIPTION SERVICES	$15,000	Jan 18, 2027
THE RAVENS GROUP, INC.36C10X25N0162 · TASK ORDER FOR COURT REPORTING AND TRANSCRIPTION SERVICES.	$5,000	Jun 29, 2026
THE RAVENS GROUP, INC.36C10X25N0085 · THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE COURT REPORTING AND TRANSCRIPTION SERVICES.	$155	Dec 4, 2025

Market context

Awards in the same category (Court Reporting and Stenotype Services). This is not this requirement's award history.

Recent similar awards: Department of Veterans Affairs, NAICS 561492, performed in MD

Vendor and award	Value	Ends
THE RAVENS GROUP, INC.36C10X26N0117 · THE TASK ORDERS TO CONTINUE SERVICES.	$40,000	May 27, 2027
THE RAVENS GROUP, INC.36C10X26N0084 · THE PURPOSE TASK ORDER IS TO PROVIDE COURT REPORTING SERVICES.	$70,000	Apr 10, 2027
VET REPORTING LLC36C24526N0140 · TASK ORDER COURT REPORTER	$35,360	Dec 31, 2026
TDB COMMUNICATIONS INC36C10X25N0167 · TASK ORDER	$34,000	May 27, 2026
THE RAVENS GROUP, INC.36C10X25N0166 · TASK ORDER	$34,000	May 27, 2026

Top vendors in this category: Department of Veterans Affairs, NAICS 561492, since Oct 1, 2024

686 contract awards in this NAICS over the period.

1. VET REPORTING LLC$4.8M
2. JAMISON PROFESSIONAL SERVICES INC.$799.2K
3. THE RAVENS GROUP, INC.$278.0K
4. 365 FACILITATORS INC$248.8K
5. CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC$185.1K

Source: USAspending.gov federal award data (U.S. federal public data). A contract is called the incumbent only when the notice or its documents cite it by number.