What the buyer needs
AI summaryThe San Diego Association of Governments seeks offers to provide a Freshservice IT helpdesk license renewal, specifically including Freshservice PRO agent licenses. The contract term is for a one-year license duration, and the estimated value of the solicitation ranges from $105,274.00 to $127,446.00. Eligibility is restricted to onshore United States organizations performing work offsite. Offerors must submit their offers electronically via BidNet Direct no later than November 6, 2026, at 5:00 PM PST/PDT. Prospective bidders must submit all questions in writing through BidNet Direct by November 3, 2026, at 5:00 PM PST/PDT. Submissions must include a Price Sheet, Offeror Information Form, False Claims Certification, Eligibility Certification for Federally Funded Contracts, and Noncollusion Affidavit/Declaration. The agency will evaluate proposals and award the contract based on low bid.
Scope of work
- Freshservice PRO Agent License – Annual (95 units, term 11/27/2026 – 11/26/2027)
- Freshservice – 500 Asset Packs (2 units, term 11/27/2026 – 11/26/2027)
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Low Bid | Not specified |
Minimum qualifications
- Companies officially authorized to sell or resell Freshservice products or services
Documents to include with your response
- Price Sheet
- Offeror Information Form
- Bidders List
- Workers Compensation Certificate
- Public Records Act Indemnification Certificate
- False Claims Certification
- Public Contract Code Section 10162 Questionnaire
- Public Contract Code Section Statements
- Eligibility Certification for Federally Funded Contracts
- Equal Employment Opportunity Certificate
How to submit
- Method
- Electronic via BidNet Direct
- Instructions
- Upload all offer documents via BidNet Direct before the deadline; submittals by mail, delivery, email, or fax will not be accepted.