About this opportunity
AI summaryThe Arkansas Department of Shared Administrative Services, Office of State Procurement, is issuing this Request for Proposal on behalf of the Arkansas Department of Education to obtain telehealth mental health services. The selected contractor will deliver offsite services, including individual, group, and family counseling, psychiatric care, crisis intervention, substance use disorder treatment, medication management, and remote symptom monitoring through secure, HIPAA-compliant platforms. Eligibility is restricted to onshore USA organizations. All questions were due October 19, 2026, using Attachment A. Registered vendors must submit proposals via the SAP Business Network, including a signed Proposal Signature Page, applicable forms, responses to Information for Evaluation subsections, and an Official Solicitation Price Sheet. Evaluations will score technical requirements up to 700 points and pricing up to 300 points for a maximum grand total of 1,000 points. The state intends to award a single contract with an anticipated start date in February 2027.
Buyer and opportunity details
- Client
- STATE OF ARKANSAS DEPARTMENT OF SHARED ADMINISTRATIVE SERVICES OFFICE OF STATE PROCUREMENT
- Solicitation No.
- SP-27-009-RFP
Scope of work
- Provide telehealth services including individual and group therapy, psychiatric care, crisis intervention, substance use disorder treatment, and medication management
- Deliver services through secure video conferencing and phone calls using HIPAA-compliant platforms
- Provide emergency protocols including access to crisis hotlines
- Deliver widely available telehealth services during the school day, with extended evening and weekend hours for family therapy
- Offer intake appointments with an Arkansas licensed therapist within the required timeframe
- Provide insurance navigation for private HMO and PPO plans and support public insurance access
- Maintain all servers, data, and hosting-related software current inside the continental United States
- Provide monthly impact reports of all services to the Department
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Experience | 30% / 210 points |
| Total Technical Score | 700 points |
| Cost | 300 points |
Minimum qualifications
- In operation for at least seven (5) years
- Minimum of five (5) years of experience providing telehealth
- Therapists must hold a valid license to practice in the State of Arkansas or be authorized to practice
- Registered to do business in the State of Arkansas prior to award
Documents to include with your response
- Completed Technical Proposal Packet
- Signed Proposal Signature Page
- Completed Proposed Subcontractors Form, if applicable
- Completed Recommended Options Form, if applicable
- Response to Information for Evaluation subsections (Experience, Solution, Risk)
- Completed Official Solicitation Price Sheet
- Copy of Equal Opportunity Policy or written statement if not required by law
- EO 98-04: Contract and Grant Disclosure Form
- Voluntary Product Accessibility Template (VPAT), if applicable
Key dates
- Deadline for Prospective Contractor Questions
- October 19, 2026
- Answers to Questions Posted*
- October 26,2026
- Proposal Due Date
- November 12, 2026
- Initial Proposal Evaluation*
- November 18, 2026
- Interviews*
- December 1-2, 2026
- Final Proposal Evaluation*
- December 2, 2026
- Discussions Kick Off Meeting*
- December 9, 2026
- Finalize Discussions*
- January 8, 2027
- Post Anticipation to Award*
- January 22, 2027
- Award Contract*
- February 2027
How to submit
- Method
- Electronic via the SAP Business Network
- Instructions
- Prospective Contractors must be registered in the SAP Business Network. Documents must be submitted using Microsoft Office or Adobe compatible formats in English. One optional redacted copy may be included.
Contract details
- Term
- Initial term of three (3) years with options to renew for up to four (4) additional one-year terms, not to exceed seven (7) consecutive years.
- Place of performance
- State of Arkansas (Offsite; all servers, data, and work performed must reside and be accessed inside the continental United States)
- Insurance and bonding
- Contractor and Contractor's staff shall maintain industry standard malpractice insurance to protect against professional liabilities as standard to the industry and required by applicable laws.
- Funding
- Third party reimbursement and Arkansas Medicaid reimbursement