What the buyer needs

AI summary

The Nevada Division of Water Resources seeks a contractor to provide ongoing maintenance, troubleshooting, and operational support for its TCID Geospatial Tools in ArcGIS Pro. The contractor will resolve daily technical issues, apply code fixes, support data integrity quality control, maintain compatibility with Esri updates, and provide optional consultative guidance. Eligible bidders are limited to onshore United States organizations performing the work offsite. Interested parties can submit proposals digitally via email or online, and billing will occur monthly at agreed-upon hourly rates.

Scope of work

Technical support and troubleshooting via phone, Microsoft Teams, and email
Maintenance and compatibility reviews and patches for major ArcGIS Pro updates
Issue-driven code fixes, defect correction, and workflow modifications
Support for data integrity, quality control outputs, and polygon verification
Optional consultative support for workflows, queries, and best practices
Corrective code updates and issue resolutions
Compatibility patches related to ArcGIS Pro updates
Monthly support activity summaries and updated documentation

Documents to include with your response

Cost proposal with estimated cost, hourly billing rate, and alternate billing rates