Bookstore Operation Services for Hybrid Campus Store and Online Platform

The Orange County Community College Association seeks proposals for comprehensive bookstore operation services, including a hybrid campus store, an online bookstore, and an integrated course materials solution. Required duties include student support via in-store, phone, email, and chat channels, course material affordability models, digital content delivery, technology and systems integration, AI-enabled study tools, and inventory visibility. Only onshore USA organizations are eligible to bid, and the work will be performed offsite across a five-year contract period. Interested vendors may attend an optional Zoom pre-bid conference on November 10, 2026, and an optional site visit on November 17, 2026. All questions must be submitted by 5:00 pm on November 20, 2026. Proposals are mailed to SUNY Orange's Purchasing Department in Middletown, New York, and technical proposals will be evaluated out of 70 total points covering categories such as plans and methodologies, operations plan and support services, quality standards, and customer satisfaction.