What the buyer needs
AI summaryThe City of Philadelphia Office of Innovation and Technology seeks information regarding commercial off-the-shelf, cloud-based software solutions to provide an AI data chatbot and knowledgebase system. The desired platform must support internal city staff and public self-service, integrate with city regulatory databases, provide multilingual accessibility, and maintain high availability and security without utilizing city data to train external models. Only United States onshore organizations are eligible to participate, and performance of the work will occur offsite. Respondents must submit questions in writing via email before 5:00 pm Local Philadelphia Time on November 13, 2026. Final responses must be submitted electronically via email in MS Word or Adobe PDF format before 5:00 pm Local Philadelphia Time on December 4, 2026. Submissions must include rough order of magnitude cost estimates and licensing models, though respondents will not be bound by these pricing estimates.
Scope of work
- SaaS cloud-based centralized knowledge base system
- Domain-specific AI-powered chatbot or question-to-response mechanism for staff
- Role-based internal content and public self-service tools
- Integration with city, state, and national regulatory databases
- Multilingual support and accessibility compliance
- Implementation, integration, and configuration services
- Administrative tools for knowledge management, version control, and auditing
- Comprehensive interaction logging, analytics, and operational reporting
Documents to include with your response
- Company Overview including three years of financial data
- Experience description with similar clients
- Product/Software Solution details
- Infrastructure/Architecture Model with architectural diagram
- Key Features description
- Support and Maintenance Model
- Training Model and pricing
- Reporting and Key Performance Indicators
- Pricing/Licensing Model and Rough Order of Magnitude cost estimates
How to submit
- Method
- Electronic via email
- Instructions
- Submit in MS Word or Adobe PDF format as a single document limited to 15 MB to the designated project manager; zip/compress or submit multiple files if necessary. Hard copies are unacceptable.