What the buyer needs
AI summaryThe City requests proposals for specialized consulting and technical support services for its unified tax system, covering the Revenue Billing System and Revenue Collection System. The selected contractor must manage day-to-day system functionality, assist City staff, elicit user requirements, maintain system design blueprints, execute feasibility studies, manage vendor product line evaluations, and modify reports and SQL stored procedures. The role entails an estimated level of effort of 1,560 hours per contract year to be performed offsite. Only onshore USA organizations with a minimum of ten years of documented legacy system experience are eligible to bid. Offerors must attend a pre-bid meeting on November 13, 2026, and submit all questions by November 19, 2026. Responses may be submitted digitally by email or online.
Scope of work
- Provide day-to-day technical support to City staff using Covered Systems (RBS and RCS)
- Troubleshoot, debug, and coordinate testing for Covered Systems and software integrations
- Modify, optimize, and maintain existing reports and SQL stored procedures, and design new reports
- Conduct in-depth analysis of existing business processes and system workflows
- Elicit, manage, and document detailed user requirements and system design blueprints
- Perform or review technical feasibility studies and cost-benefit analyses for future system proposals
- Manage evaluation of new vendor product lines and participate in drafting future RFPs
- Conduct knowledge transfer and deliver documentation and work product to City staff or successors
Minimum qualifications
- Strong working knowledge of local government finance, tax applications, and core municipal billing functionalities
- Proven experience implementing enterprise-wide vendor solutions and COTS software, providing post-go-live support, and managing IT vendors
- Minimum of ten years of documented experience supporting the PCI/Catalis system (RBS) for each individual assigned
- Advanced SQL support capabilities including stored procedures, complex formulas, and parameter optimization
- Experience designing, generating, and supporting Crystal Reports
- Experience writing comprehensive business requirements and system design documentation
- Experience in Quality Assurance, user acceptance testing management, test coordination, and issue investigation
Documents to include with your response
- Resumes for replacement key personnel
- Signed acknowledgment of solicitation restrictions prior to working on a City solicitation