Town of Holden Cloud-Hosted Phone System and UCaaS Implementation

The Town of Holden seeks proposals to supply, provision, install, test, and support a unified communications as a service cloud-hosted phone system across multiple sites. The scope requires outright purchase of approximately 195 IP desk phones and 38 analog adapters, porting existing numbers, providing cloud calling licenses for about 245 extensions, conducting network readiness assessments, and implementing AI features, auto attendants, and E911 routing. The vendor must also deliver training, day-one on-site support, and ongoing system maintenance for a three-year contract term. Only onshore United States organizations are eligible to bid. Proposers must submit required technical forms, legal certifications, and references in a technical proposal envelope, alongside a separately sealed price proposal form; the listing also notes digital submissions via email or online are accepted. Bidders must provide firm pricing for the full three-year term across all specified hardware, licensing, and implementation services.