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OpenSolicitation 26-04

Financial Aid Default Prevention and Management Services for Monroe Community College

Buyer
Monroe Community College
Listing location
New York, USA
Submission deadline
Dec 9, 2026

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What the buyer needs

AI summary

Monroe Community College seeks proposals from qualified onshore U.S. firms for comprehensive financial aid default prevention and management services. The selected contractor will deliver proactive multi-modal borrower outreach, individualized repayment navigation, and cohort-level monitoring and reporting for former student loan borrowers to mitigate delinquency and default risks offsite. Duties also encompass providing a toll-free support number, assisting with repayment documentation, and conducting soft handoffs to the college's Money Smart Financial Coaching Program. All questions must arrive by November 20, 2026, and full proposals are due by December 9, 2026. The contract period will run for one year.

Scope of work

  • Early intervention and proactive, multi-modal outreach campaigns to delinquent and at-risk former borrowers
  • Provision of a toll-free number for MCC borrowers to reach out to for support
  • Individualized counseling on repayment options, consolidation, and assistance completing applications and documentation
  • Support for rehabilitation pathways and soft handoffs to MCC Money Smart Financial Coaching Program
  • Three-way calling to provide support to students with their servicer in an advocate role
  • Cohort-level monitoring dashboards and monthly/quarterly reports showing outreach, cures, and projected CDR impact
  • Daily or weekly secure data exchanges via SFTP or equivalent aligned to MCC data dictionaries
  • Assisting MCC with creating and developing a default prevention plan

How proposals are evaluated

CriterionWeight / scoring
Mandatory elements: responsive to all requirements of the RFPNot specified
Technical Qualifications and Competence: Firm Background, Experience and ServicesNot specified
Technical Qualifications and Competence: Prior EngagementsNot specified
Technical Qualifications and Competence: Work PlanNot specified
PriceNot specified

Minimum qualifications

  • Demonstrated background and prior experience particularly for community colleges or four-year institutions
  • List of five of the most significant engagements relevant to the RFP scope
  • Ability to provide a SOC 2 Type II report or equivalent third-party risk assessment
  • Compliance with FERPA, GLBA Safeguards Rule, and applicable New York State requirements
  • Accessibility conformance with Revised Section 508 Standards and WCAG 2.1 Level AA

Documents to include with your response

  • Proposal Cover Page and Addendum Confirmation (Appendix A)
  • Transmittal letter not exceeding one page signed by an authorized officer
  • Table of Contents
  • Firm Background, Experience and Services narrative
  • List of five significant prior engagements with client references
  • Detailed Work Plan narrative
  • Billing Method and Cost Proposal
  • Copy of firm confidentiality policy
  • Accessibility Conformance Report (ACR) using VPAT
  • Copy of SOC 2 Type II report or equivalent risk assessment

How to submit

Method
Hard copy delivery
Instructions
Submit one signed original proposal (with original signature if possible) and one complete copy to 1000 E. Henrietta Road.
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