What the buyer needs
AI summaryThe buyer seeks an onshore USA organization to provide comprehensive general information technology support and managed services for government, city, and police facilities in Zephyrhills, Florida. The required scope includes enterprise network, cybersecurity, cloud, systems, telecommunications, endpoint, backup, monitoring, and help desk services. The selected vendor will also handle WatchGuard firewall maintenance, Microsoft Azure cloud backups, continuous 24/7 monitoring, and Microsoft Office 365 administration. Work will be performed offsite under a three-year contract period. Bidders must submit all questions no later than November 25, 2026, and responses can be submitted digitally via email or online.
Scope of work
- Enterprise network, cybersecurity, cloud, systems, telecommunications, endpoint, backup, monitoring, and help desk services
- WatchGuard firewall maintenance and support
- Microsoft Azure cloud backup support and periodic documented restore testing
- Microsoft Office 365 and Microsoft 365 administration and support
- 3CX system maintenance, administration, support, and emergency restoration
- Public safety and FDLE/CJIS compliance support for Police facilities
- Remote support and on-site physical presence response within two hours for critical situations
- Monthly reporting of hardware and software health, network performance, and itemized invoicing
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Technical approach and required technical capabilities | 25 |
| Municipal Government and Public Safety Experience | 15 |
| Qualifications and Relevant Experience of Assigned Staff/Team | 20 |
| Client References and Past Performance | 20 |
| Service delivery model, staffing plan, cost, education of and presentation | 10 |
| Cost and Overall Value | 10 |
| Interview: Technical Approach and Presentation | 25 |
| Interview: Assigned Key Personnel and Qualifications | 20 |
| Interview: Project Management, Delivery within Time and Budget | 20 |
| Interview: Communications | 15 |
| Interview: Responses to Questions and Problem Solving | 20 |
Minimum qualifications
- Prime consultant must be a current WatchGuard Gold Partner or higher
- Prime consultant must have a Microsoft partner relationship including support and consulting access
- Prime consultant must provide relevant staff Microsoft certifications
- Prime consultant must be a current 3CX Partner
- Personnel assigned to public safety must possess required FDLE certifications, CJIS training, background screening, and fingerprinting
- Demonstrated current experience with OpenText Webroot and Azure Backup
- Commitment to provide immediate remote critical response and on-site physical presence within two hours when required
- Registered vendor for the City of Zephyrhills prior to any work
Documents to include with your response
- Table of Contents
- Qualifications and Experience of Your Firm
- Approach to Projects and Ability to Furnish Required Services
- Project Team Resumes and Organizational Charts
- FDLE/CJIS qualification matrix and renewal dates
- Business References - Successful experience with similar projects
- Non-Collusive Affidavit
- No Coercion of Labor Affidavit
- Anti-Human Trafficking Affidavit
- Statement of E-Verify Requirements Compliance
How to submit
- Method
- Electronic via the City's e-Procurement Portal
- Instructions
- Submitted at https://procurement.opengov.com/portal/zephyrhillsfl. Must be manually signed with corporate seal affixed or notarized. Short-listed vendors submit hourly rates/fees via email.