What the buyer needs
AI summaryThe buyer seeks a vendor to deliver information technology managed services for a government authority in Orion, Michigan. The contractor must run a service desk accessible via phone, email, and web portal, log all incidents and requests, support all users and election pollbooks, and provide scheduled weekly and dispatch onsite support without charging travel fees. The scope also requires 24x7 monitoring, patching, and maintenance of servers, network devices, and endpoints. Eligibility is restricted to onshore entities within the United States, with work performed offsite. Vendors may submit responses digitally by email or online, and all questions must arrive no later than November 17, 2026. The contract term spans one year, and the buyer is seeking proposals for the budget.
Scope of work
- Service desk support reachable by phone, email, and web portal, with 24x7 phone support for Priorities 1 and 2
- One scheduled eight-hour onsite support day per week at Township Hall or other directed site, plus incident dispatches
- Computers and end-user device setup, imaging, configuration, troubleshooting, and maintenance
- Administration, patching, monitoring, and maintenance of servers, virtualization hosts, and core infrastructure
- Network administration, monitoring, and maintenance including firewalls, switches, wireless, and VPN connections
- Microsoft 365 tenant and identity administration
- Daily or more frequent backup and recovery for servers and Microsoft 365 data, including off-site copies
- Cybersecurity services including 24x7 EDR monitoring, email security, MFA, vulnerability scanning, and incident response
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Qualifications and experience | Not specified |
| Service approach and service levels | Not specified |
| Security and backup approach | Not specified |
| Transition plan | Not specified |
| Cost | Not specified |
Minimum qualifications
- Minimum three (3) years of experience providing managed IT services
Documents to include with your response
- Cover letter signed by authorized person
- Firm qualifications documentation and certificate of insurance
- Service approach narrative
- Completed Exhibit E compliance table and security approach
- Key personnel resumes
- Transition plan
- References on Form D-3
- Disclosures on Form D-4
- Exceptions and assumptions statement
- Printed Exhibit C schedules with signed Schedule C-9 and Excel file on flash drive
How to submit
- Method
- Sealed hard copy package with USB flash drive
- Instructions
- Submit one signed original marked ORIGINAL, one copy marked COPY, and one USB flash drive with a PDF copy and Exhibit C pricing workbook in native Excel format to Charter Township of Orion Clerk's Office, 2323 Joslyn Rd., Lake Orion, MI 48360. Envelope marked SEALED RFP – Information Technology Managed Services.