What the buyer needs
AI summaryThe Office of the Revenue Commissioners issues this Request for Information to conduct market research and clarify requirements for a cloud-based IT Service Management tool. The buyer seeks information regarding hosting models, data sovereignty, security certifications, user portal accessibility, ITIL compliance, support arrangements, implementation timelines, and commercial licensing models. Eligibility is restricted to onshore Ireland organizations, and performance of the work will be offsite. Interested respondents must complete the questionnaire in Appendix 1 in 30 pages or less and submit responses via the Proposals function on www.etenders.gov.ie by December 2, 2026.
Scope of work
- Dedicated cloud hosting instance, data sovereignty, and security controls
- Self-service portal for end users with single sign-on and accessibility
- ITIL-aligned practices including incident, problem, change, and configuration management
- Support model and service levels covering Monday to Friday 08:00 to 19:00 Irish time
- Implementation, migration of existing records, and enterprise application integrations
- Artificial intelligence capabilities including virtual agents, deflection, and AIOps
Documents to include with your response
- Completed Questionnaire (Appendix 1)
- Additional literature on product offering or brochures (optional)
How to submit
- Method
- Electronic via website portal
- Instructions
- Submitted via the Proposals function on www.etenders.gov.ie. A short response of 30 pages or less will suffice. Interested parties may submit more than one response where they have multiple offerings.