Dispatch Recording System Installation, Configuration, and Implementation

The buyer seeks a vendor to provide, install, configure, and implement a new digital telephone recording and logging system to replace existing equipment at the county central dispatch center. The solution must support continuous, automated recording of incoming and outgoing emergency (911) and non-emergency calls in a 24/7 public safety environment with minimal interruption. Authorized personnel require an intuitive interface to search, retrieve, play back, review, and export recordings. The system must also incorporate individual user accounts, role-based permissions, and secure administrative access. Eligibility is limited to onshore USA organizations, and performance of the work will be offsite. Interested vendors may submit proposals digitally by email or online.