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OpenSolicitation 27-02-P

Inmate Communications Services, Telephone Equipment, Tablets, Mail Scanning, and Video Visitation for Detention Center

Buyer
Aiken County Government
Place of performance
Aiken County Detention Center, 435 Wire Road, Aiken, South Carolina 29801
Submission deadline
Feb 2, 2027

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What the buyer needs

AI summary

Aiken County Government seeks sealed proposals from qualified United States organizations to provide inmate communications services at the Aiken County Detention Center. The requested scope includes inmate telephone equipment, mail scanning software, inmate tablets, video visitation, and related services featuring automated voice instructions, unlimited call blocking, call branding, call detail reports, and live supervision. Aiken County will host a mandatory pre-proposal conference on January 12, 2027, at 10:30 a.m. at the Aiken County Detention Center, and vendors must submit all questions by January 14, 2027. Written proposals are due to the Aiken County Procurement Office by 2:00 p.m. on February 2, 2027, and must address every RFP section, include a signed letter of transmittal, and provide references. The resulting contract will run for five years, with work performed offsite.

Scope of work

  • Inmate telephone equipment and turnkey non-coin telecommunication service
  • Mail scanning software
  • Inmate tablets and educational content
  • Video visitation services
  • Call monitoring, recording, storage, and retrieval system
  • Voice biometric technology
  • Installation, maintenance, and collections
  • Training for facility personnel and ongoing technical support

How proposals are evaluated

CriterionWeight / scoring
Response RFP technical requirements20%
Financial Proposal to the County20%
Vendor's account support description including sales representatives, maintenance support and customer service representatives20%
Vendor experience, current customer references and financial stability10%
Tablet services/Programing10%
Mail Scanning services10%
Proposed installation plan, scheduling, and implementation with minimal interruption of service10%

Minimum qualifications

  • Installed base of no less than 5 accounts
  • 5 current county jail facilities references
  • References for at least three (3) systems currently operating with required recording features for at least one year
  • Authorized and/or licensed to do business in South Carolina
  • State Public Service Commission certification if applicable
  • All telephones must be FCC registered with current FCC number
  • Compliance with all applicable Federal and State licensing and certification requirements
  • Participation in the Federal Universal Service Fund program

Documents to include with your response

  • Proposal Cover Page and signed Letter of Transmittal
  • Table of Contents
  • General, Technical, Billing, Implementation, and Maintenance responses
  • Vendor Qualifications and References
  • Completed Schedule A (Proposed Pricing and Commission Schedule)
  • Cost Proposal Offer Form
  • Recent certified financial statement
  • Sample copy of standard inmate telephone service agreement
  • Current approved tariff schedules and predominant carrier schedule
  • Catalog cut sheet of proposed telephone instruments

How to submit

Method
Sealed hard copy and Flash Drive
Instructions
One Original and 4 copies & Flash Drive in a sealed container marked SEALED PROPASAL - DO NOT OPEN WITH REGULAR MAIL to Aiken County Procurement Office, 1930 University Parkway, Suite 3201, Aiken, SC 29801.
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