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OpenSolicitation CIC-160038

Cloud-Based Bilingual Mass Notification System for Emergency Communications and Operations

Buyer
Immigration, Refugees and Citizenship Canada (IRCC)
Place of performance
Offsite (Cloud-based; Cloud server must be based in Canada)
Submission deadline
Dec 8, 2026

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What the buyer needs

AI summary

Immigration, Refugees and Citizenship Canada (IRCC) seeks a vendor to provide, implement, and operate a secure, bilingual (English and French) cloud-based Mass Notification System to support emergency communications and continuity of operations. The scope includes providing full license access, creating a data migration plan, transitioning from the legacy system, applying updates, supporting unlimited email notifications at no extra cost, and providing receipt reporting across email, SMS, and voice. Only Canadian organizations are eligible to bid, and the work will be performed offsite. Offerors must submit electronic proposals, including the Offer Submission Form, Offeror Declaration Form, and Financial Offer, to [email protected] by November 3, 2026, at 3:00 PM ET. IRCC will evaluate offers against mandatory technical criteria, requiring a 60-minute Microsoft Teams demonstration of features such as 15-second alert delivery, self-registration, and user roles. IRCC will evaluate prices in Canadian dollars, excluding applicable taxes.

Scope of work

  • Provide full access to required mass notification system licenses for the contract duration.
  • Transfer all required data from IRCC's legacy system within three weeks of contract start.
  • Provide validation and reconciliation reports to confirm data migration accuracy.
  • Provide ongoing support, including issue resolution, service requests, and system changes.
  • Provide unlimited system and message usage, with additional charges only for international SMS.
  • Provide a bilingual (English and French) interface and WCAG-compliant accessibility.
  • Provide statistical reporting capabilities confirming recipient receipt of messages.

How proposals are evaluated

CriterionWeight / scoring
Mandatory Technical Criteria (MT1) - Demonstration of Features and FunctionsMandatory
Financial EvaluationLowest evaluated price among compliant offers

Minimum qualifications

  • Must be a Canadian Supplier or Supplier of an Applicable Trading Partner.
  • Must hold a valid organization security clearance and Reliability Status for personnel.
  • Must have a Procurement Business Number (PBN) before contract award.
  • Must comply with Canada's Code of Conduct for Procurement and Ineligibility and Suspension Policy.
  • Cloud server must be based in Canada and GC Canadian Centre for Cybersecurity pre-approved.
  • Must have legal capacity to contract.

Documents to include with your response

  • Section I: Technical Offer
  • Financial Offer (per Annex Basis of Payment)
  • Section III: Offer Submission Form
  • Offeror Declaration Form
  • List of Names for integrity verification
  • Integrity Declaration Form (if unable to certify all Offeror Certifications)

How to submit

Method
Electronic via email
Instructions
Submit electronically to the IRCC Bids Receiving email address, separated into Section I: Technical Offer, Financial Offer, and Section III: Offer Submission Form and Offeror Declaration Form. Documents may be in English or French.
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