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OpenSolicitation W91SMC27RA001

Employee Assistance Program Services with 24/7 Hotline, Counseling, and Referrals Across Illinois

Buyer
Illinois Army National Guard (ILARNG)
Place of performance
W8AT ILARNG ELEMENT, JF HQ, 1301 N MACARTHUR BLVD, SPRINGFIELD IL 62702-2399, and throughout the State of Illinois (in-person within 60 miles of employee duty location or home of record).
Submission deadline
Dec 14, 2026

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What the buyer needs

AI summary

The buyer seeks a contractor to provide Employee Assistance Program (EAP) services throughout the State of Illinois for Illinois Army National Guard (ILARNG) employees. The contractor must operate a 24/7 hotline, maintain contact with callers, and refer employees to additional providers within one business day and within 60 miles of ILARNG duty locations or homes. The scope includes up to five counseling or coaching sessions per employee by experienced, licensed counselors for personal or work-related concerns, billed within the contract rather than separately. The contractor must also submit quarterly usage reports to the Contracting Officer's Representative within 30 days after each quarter ends. Eligibility is restricted to onshore organizations in the United States, and the solicitation is structured as a firm-fixed-price contract with a base year and four option years (OY1 through OY4). The provided text does not state submission instructions, due dates, evaluation criteria, or a budget.

Scope of work

  • 24/7/365 toll-free intake hotline and online support.
  • Assessments, counseling, and referrals for personal and work-related concerns.
  • Referrals to qualified local providers within 60 miles of employee duty location or home of record.
  • Referral to additional provider services within 1 business day of the call session.
  • Up to 5 counseling or coaching sessions per issue per employee by licensed counselors.
  • In-person services Monday through Friday, 08:00-5:00pm, excluding recognized US holidays.
  • Quarterly usage and tracking reports delivered to the COR within 30 days after quarter ends.
  • Quality Control Plan (QCP) and designation of an authorized Contract Manager.

How proposals are evaluated

CriterionWeight / scoring
Factor 1 - Technical PerformancePass/Fail (Acceptable/Unacceptable)
Factor 2 - Pricing (Total Evaluated Price)Lowest Price Technically Acceptable (LPTA)

Minimum qualifications

  • Active registration in SAM.gov with an active CAGE code and Unique Entity Identifier (UEI).
  • Primary contractor must meet Certified Employee Assistance Professional (CEAP) credential requirements.
  • Counselors must be experienced and hold state licensure.
  • Maintain a Quality Control Plan (QCP) and designate a Contract Manager (CM).

Documents to include with your response

  • Volume I: Technical Proposal addressing PWS Section 5.0, CEAP certification, counselor licensure, CM, and QCP.
  • Volume II: Price Proposal with pricing for CLIN 0001 and Option CLINs 1001 through 4001.
  • CEAAP Certification (provided upon contract award).

How to submit

Method
Electronic via email
Instructions
Submit electronically via email to the Contracting points of contact in two volumes: Volume I (Technical Proposal) and Volume II (Price Proposal). Include company name, CAGE code, and UEI on each volume title page. Proposals remain valid for 60 calendar days.
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