Travel Agent Services

The Massachusetts Port Authority in Boston is seeking a vendor to provide professional travel management services for employees traveling as part of their job duties. The agency requires an efficient, transparent, accountable, and sustainable travel program to streamline reservations and ticketing. This initiative aims to solve the administrative burden of managing employee travel by outsourcing support services to an experienced travel agency. The scope of work covers comprehensive travel arrangement, reservation, ticketing, and traveler support for air, rail, lodging, car rental, and ancillary services. Typical tasks include booking, business services, delivery services, destination services, documentation, help desk support, international services, invoicing, reconciliation, profile management, quality control, and reporting. The selected vendor must also handle stand-alone bookings for lodging and rental cars, as well as planning services for meetings. Eligible bidders must be onshore organizations based in the United States. The agency allows the performance of the work to take place both onsite in Boston and offsite. The agency is currently looking for proposals to determine the budget and has not disclosed a specific funding limit or key procurement dates in the initial request.