Telephone Operator Support Services

The government authority in Kansas City, MO requires a vendor to provide all personnel, supervision, management, and resources for on-site telephone operator and telecommunications support services. The selected contractor must operate a centralized telephone and communications center that processes internal and external calls, routes inquiries, supports emergency communications, handles alarms and code notifications, and delivers 24x7 call center or hospital operator services. The current environment utilizes Cisco Finesse, Cisco Jabber, attendant consoles, paging systems, and related telecommunications equipment. Staffing continuity and essential employee expectations are required, and performance occurs onsite or offsite. The buyer sets aside this procurement opportunity exclusively for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and restricts eligibility to USA onshore organizations only. The resulting contract period will last for one year, and the buyer is currently looking for proposals to establish the budget.