Customer Information System

ERTH Power requires a vendor to supply, implement, integrate, and provide ongoing support for a modern Customer Information System (CIS). The buyer needs a platform that supports customer service, billing, metering, financial, and utility processes. The requested scope encompasses implementation services, data conversion, migration, system integrations, testing, training, deployment, and post-implementation support. Additionally, the solution must deliver strong integration capabilities, modern APIs, data management, and reporting functionality to accommodate future business, regulatory, and technology requirements. Eligible bidders must be onshore Canadian organizations, and the vendor will perform the work offsite. Regarding budget, the buyer is looking for proposals. The provided notice includes contact details for the contracting authority, but obtaining the main RFP document requires an additional payment.