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This RFP has expired (deadline Nov 4, 2026). Submissions are no longer accepted. The listing stays here for reference for a few weeks. Browse live RFPs or see open Technology RFPs.
ExpiredSolicitation B27009

Fire and Rescue Operations Management System

Buyer
City of Dover, New Hampshire
Place of performance
City of Dover, NH / Offsite
Response deadline
Nov 4, 2026Deletes on Nov 18, 2026
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What the buyer needs

AI summary

The City seeks a vendor to provide an onshore, USA-based fire and rescue operations management system for offsite performance. The buyer requires a solution compatible with iOS, Android, and Windows that supports Single Sign-On via SAML/Duo and integrates with Dover GIS. The system must process real-time CAD resource responses, report mobile app response times to Police Dispatch, ingest GIS features, access location-based information, and select map hyperlinks to City records. Additionally, the system must show responding partner agency statuses, support individualized department validation rules, and allow direct view access from ESRI ArcGIS Enterprise. The solution must also track, assign, and build trainings, generate ambulance billing invoices from service calls, and process online customer payments. A mandatory pre-proposal meeting takes place on October 8, 2026. Bidders may submit proposals digitally via email or online, and the buyer is actively seeking budget proposals. Evaluation criteria are not specified.

Scope of work

  • Consult, plan, and implement a Fire & Rescue record management system
  • Integrate system with Dover GIS, CAD, and Time Scheduling platforms
  • Provide incident mapping and response features compatible with iOS, Android, and Windows
  • Provide pre-planning capabilities and incident reporting (NERIS and ePCR)
  • Implement vehicle check-ins and inventory management including controlled substances
  • Establish training records tracking and ambulance billing capabilities
  • Provide system compliance with HIPAA, NFPA 72, and cybersecurity standards
  • Provide a three-year support and maintenance agreement with updates and a 30-day labor warranty

How proposals are evaluated

CriterionWeight / scoring
Firm's qualificationsNot specified
Experience of the firm and individuals on similar projectsNot specified
Qualifications of subcontractors/sub-consultantsNot specified
Understanding of the Project ScopeNot specified
Approach for completing the WorkNot specified
References from like work experiencesNot specified
Proposal CostsNot specified
Commitment to Project timelineNot specified
Any other criteria determined appropriate by the CityNot specified

Minimum qualifications

  • Approved and/or certified partner of the technology proposed
  • Authorization to install, configure and certify proposed systems
  • Certification that products do not contain materials manufactured in Russia and vendor is not Russian-owned or controlled

Documents to include with your response

  • Statement of Project Requirements
  • Scope of Services
  • Firm Information
  • Team Information and Organization Chart
  • Detailed Cost Proposal
  • Warranty documentation
  • Commitments narrative
  • References for at least three (3) other customers
  • Signed Vendor Cybersecurity Agreement
  • Completed Contact Information form (Page 9)

How to submit

Method
Sealed hard copy and electronic copy (USB Drive)
Instructions
One (1) original proposal and one electronic copy (USB Drive) in a sealed envelope submitted to Purchasing/Finance Office, City of Dover, 288 Central Avenue, 2nd Floor, Dover, NH 03820.