Fire and Rescue Operations Management System

The City seeks a vendor to provide an onshore, USA-based fire and rescue operations management system for offsite performance. The buyer requires a solution compatible with iOS, Android, and Windows that supports Single Sign-On via SAML/Duo and integrates with Dover GIS. The system must process real-time CAD resource responses, report mobile app response times to Police Dispatch, ingest GIS features, access location-based information, and select map hyperlinks to City records. Additionally, the system must show responding partner agency statuses, support individualized department validation rules, and allow direct view access from ESRI ArcGIS Enterprise. The solution must also track, assign, and build trainings, generate ambulance billing invoices from service calls, and process online customer payments. A mandatory pre-proposal meeting takes place on October 8, 2026. Bidders may submit proposals digitally via email or online, and the buyer is actively seeking budget proposals. Evaluation criteria are not specified.