Website Redesign, Development, Implementation, Hosting, Maintain and Customer Logging System using WordPress CMS

The buyer requires a vendor to redesign, develop, implement, host, and maintain a customized WordPress website, along with a customer service log and tracking system. The scope includes creating a scalable, secure, mobile-responsive, and accessible site that features cloud deployment, SEO optimization, and an easy-to-use content management system for staff updates. Additionally, the vendor must build a tracking system that enables agents to log interactions across multiple channels, automate case management and reminders, and integrate with external email, phone, or VoIP platforms. Only onshore USA organizations are eligible to bid, and the work will be performed offsite. Bidders must submit responses digitally through email or online, though the text does not state the final submission deadline, evaluation criteria, contract term, or specific budget. A pre-bid meeting occurs on September 29, 2026, and all questions must arrive by October 16, 2026.