Accela Software Solution and Support Services

The Executive Office of Technology Services and Security requires Accela software solution and support services. The requested scope includes performing installation, configuration, scripting, reporting, and setup tasks involving the Accela product. The selected vendor must triage issues, groom ticket backlogs, estimate technical feasibility and effort levels, resolve system bugs, work with agencies to define requirements, execute data conversions to replace legacy systems, and implement and test change requests. The vendor must also adapt configurations quickly to legislative changes and comply with EOTSS generative artificial intelligence policies. Only vendors operating onshore within the United States are eligible, and all work must be performed offsite. Bidders must submit questions by October 02, 2026. Proposals can be submitted digitally via email or online, and the listing seeks pricing proposals. The contract term is for one year.