Responsible Gaming and Problem Gambling Services

The Vermont Department of Mental Health seeks a single company to deliver offsite responsible gaming and problem gambling services. The requested scope includes providing a 24/7 Problem Gambling Helpline for calls and chats, running digital, print, radio, and video media campaigns, managing peer support and resources for Voluntary Self-Exclusion enrollees, and developing a statewide clinician network for problem gambling treatment. Only United States onshore organizations are eligible to bid. Bidders must submit electronic proposals via VT Buys by November 9, 2026, at 4:00 PM ET, and direct all questions through VT Buys by October 12, 2026, at 4:00 PM ET. Evaluators will review proposals using a weighted scoring system based on project approach and methodology, qualifications and experience, ability to meet timelines, cost, and past success on similar projects. The solicitation requires a detailed cost proposal and line-item budget breakdown for a two-year period, with optional budget proposals for additional years. Bidders must submit their best firm pricing for the initial contract term directly into the VT Buys quotation form.