What the buyer needs
AI summaryThe Vermont Department of Mental Health seeks a single company to deliver offsite responsible gaming and problem gambling services. The requested scope includes providing a 24/7 Problem Gambling Helpline for calls and chats, running digital, print, radio, and video media campaigns, managing peer support and resources for Voluntary Self-Exclusion enrollees, and developing a statewide clinician network for problem gambling treatment. Only United States onshore organizations are eligible to bid. Bidders must submit electronic proposals via VT Buys by November 9, 2026, at 4:00 PM ET, and direct all questions through VT Buys by October 12, 2026, at 4:00 PM ET. Evaluators will review proposals using a weighted scoring system based on project approach and methodology, qualifications and experience, ability to meet timelines, cost, and past success on similar projects. The solicitation requires a detailed cost proposal and line-item budget breakdown for a two-year period, with optional budget proposals for additional years. Bidders must submit their best firm pricing for the initial contract term directly into the VT Buys quotation form.
Scope of work
- 24/7 Problem Gambling Helpline services offering real-time support and referral options
- Customer satisfaction evaluations and data reporting for helpline calls and chats
- Digital, print, radio, and video media campaigns to promote gambling health resources
- Branding and website content maintenance and expansion meeting ADA and WCAG standards
- Inventory development and maintenance for Vermont's responsible gaming media assets
- Resources and peer support for Voluntary Self-Exclusion enrollees and interested individuals
- Community partner and lived experience feedback coordination for media campaigns
- Recruitment and management of a statewide clinician network and workforce development trainings
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Project approach/Design | 20 |
| Alignment with State Objectives, Goals, and Needs | 20 |
| Organizational capacity | 20 |
| Proposed timeline | 20 |
| Budgets | 20 |
Minimum qualifications
- Registered as a supplier in Vermont's Procurement system, VTBuys
- Registered with the Vermont Secretary of State's office
- Obtain a Contractor's Business Account Number issued by the Vermont Department of Taxes
- USA Organization Only (Onshore)
Documents to include with your response
- VTBuys Questionnaire
- Company Overview
- Technical response
- Pricing schedule
- Reporting Requirements
- References
- Detailed cost proposal and pricing breakdown
- Quotation form (Item list) in VTBuys
- Signed Certificate of Compliance
- Byrd Anti-lobbying Certification
How to submit
- Method
- Electronic via VT Buys
- Instructions
- All bids and proposals must be submitted electronically through the VT Buys system. Bidders must complete the VTBuys Questionnaire.