Hospital Consumer Assessment of Healthcare Providers Systems

The government authority in Concord, New Hampshire requires a contractor to provide hospital consumer assessment of healthcare providers systems (HCAHPS) for patient-experience performance improvement. The contractor must design, facilitate, and deliver a statewide HCAHPS improvement initiative for 13 Critical Access Hospitals (CAHs), including quality improvement training, virtual learning sessions, annual webinars, and technical assistance. Additional deliverables include a kick-off meeting, monthly review meetings, an annual work plan, progress reports, evaluations, and collaboration with the department's rural health quality improvement manager. Only onshore, United States organizations are eligible to bid, and the contractor will perform the work offsite. Bidders must submit all questions no later than October 9, 2026. The department requires proposers to submit inclusive costs for deliverables spanning state fiscal years 2027 through 2029, covering the period from Governor and Council approval around December 1, 2026, through August 2028.