Managed IT Services and Full 24x7x365 Security Operations services

The government authority in Mundelein, IL requires a vendor to provide managed IT and full 24/7/365 security operations services. The requested scope includes managed IT infrastructure, an end-user help desk, and strategic IT consulting. Vendors must manage servers, networks, backup, firewalls, asset tracking, Microsoft Intune, line-of-business systems, and cloud security, while delivering Tier 1 and Tier 2 remote or onsite support. Only USA-based onshore vendors are eligible to bid, and performance of the work will occur offsite. Interested vendors must submit responses digitally via email or online, though the source text does not state the final submission deadline, proposal evaluation criteria, or budget amount. Bidders must submit all questions no later than October 10, 2026. The contract term spans three years.