Managed Information Technology Services

The Philadelphia Regional Port Authority (PhilaPort) requires a vendor to provide comprehensive managed information technology, cybersecurity, Microsoft 365, and technical support services. The requested scope includes proactive IT infrastructure and end-user device management, continuous security event monitoring, remote help desk services, desk-side support, incident resolution, user onboarding and offboarding, server administration, and Microsoft 365 tenant administration. Performance of the work will be offsite. Only onshore USA organizations are eligible to bid. Bidders must properly sign the Proposal Cover Sheet, pass all Pass/Fail criteria, and score at least 70% of the available technical points to be eligible for selection. Offerors can submit proposals digitally via email or online between September 29, 2026, at 8:30 AM EDT and October 28, 2026, at 10:00 AM EDT. Submitted proposals must remain valid for 120 days after the proposal due date. PhilaPort will hold an optional pre-bid meeting via Microsoft Teams on October 6, 2026, and sets the deadline for all questions on October 13, 2026. Technical proposals carry a total of 700 points, with corporate qualifications, capability, and experience evaluated for up to 250 points. The provided text does not state the contract term or budget, noting only that PhilaPort is looking for a proposal.