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OpenSolicitation HSS-27-008

WIC Electronic Benefit Transfer (EBT) Transaction Processing and Card Management Services

Buyer
State of Delaware, Department of Health and Social Services, Division of Public Health
Place of performance
Offsite
Submission deadline
Feb 9, 2027

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What the buyer needs

AI summary

The government authority in Dover, DE requires a USA-based vendor to provide offsite Electronic Benefit Transfer (EBT) transaction processing services. The selected contractor must manage electronic benefit transactions, ensure real-time authorization of Women, Infants, and Children (WIC) purchases, produce and partially distribute cards, maintain system security, and comply with federal WIC confidentiality and technology standards. The scope includes interfacing with the WIC-on-the-WEB management information system, account setup and maintenance, benefit and card maintenance, and PIN issuance. Additionally, the contractor must handle deployment and maintenance for exempt authorized vendors, transaction processing, settlement, reconciliation, and reporting. Only onshore organizations based in the USA are eligible to bid on this opportunity. The buyer requests proposals to determine the budget, but the provided text does not state submission procedures, deadlines, evaluation criteria, or the contract term.

Scope of work

  • Interfacing with WIC-on-the WEB (WOW), the State's WIC management information system
  • Account set-up and maintenance
  • Benefit maintenance
  • EBT card issuance and maintenance
  • PIN issuance and maintenance
  • POS deployment and maintenance for exempt authorized vendors
  • Transaction processing
  • Transaction settlement and reconciliation and reporting

How proposals are evaluated

CriterionWeight / scoring
Qualifications of VendorNot specified
Methodology ProposedNot specified
Responses to Scope of Work, Appendix BNot specified
Ability to recruit, hire, schedule, and train qualified applicantsNot specified
Evaluation of CostsNot specified

Minimum qualifications

  • Onshore USA Organization Only
  • Provide Delaware license(s) and/or certification(s) necessary to perform services
  • Proof of State of Delaware Business Licensure prior to execution of award
  • Attest that no activity will be executed in an offshore facility outside the United States
  • Complete required background checks for employees accessing state property or vulnerable populations

Documents to include with your response

  • Transmittal Letter
  • Detailed budget proposal including Price Proposal Form (Exhibit F)
  • Attachment 2 - Vendor Information Form
  • Attachment 3 - Non-Collusion Statement
  • Attachment 4 - Exception Form
  • Attachment 5 - Confidentiality Form
  • Attachment 6 - Business References
  • Proof of insurance

How to submit

Method
Electronic via the agency portal
Instructions
Proposals shall be submitted online at https://dhss.bonfirehub.com/