Digital Communication Platform

The State of Wyoming Department of Enterprise Technology Services requires a user-friendly digital communication platform featuring robust multi-channel capabilities, with a primary emphasis on high-volume, low-latency SMS. The requested scope includes automated workflows, flexible email and SMS templating, two-way messaging, data migration, external systems integration, and audience segmentation. Vendors must perform work offsite, and eligibility is restricted to onshore entities within the USA. Bidders must submit questions by October 13, 2026, and deliver proposals digitally via email or online by October 29, 2026, at 2:00:00 P.M. Mountain Time. An evaluation committee will score responsive proposals out of 1,400 total points based on Staffing and Project Organization (250 points), Cost Analysis (200 points), Proposer Background and Experience (200 points), Project Work Plan (200 points), Approach to Contract Performance (200 points), Migration Plan (100 points), Proposer Availability (100 points), Value Added (50 points), and optional Oral Presentations (100 points). The contract term spans one year. Bidders must submit an all-inclusive pricing schedule linked to 14 specific deliverables instead of submitting a flat per-hour rate.