IT Service Management Platform Replacement Services

The Milwaukee Metropolitan Sewerage District requests information from qualified vendors regarding modern, cloud-based IT Service Management platforms capable of replacing its current SysAid service desk system. The District seeks insight into proven platforms that enhance system stability, provide intuitive user experiences, support advanced workflow automation, improve asset management, deliver real-time dashboards, and offer integration with enterprise systems like Active Directory and SolarWinds. Only onshore USA vendors are eligible, and performance of the work will be offsite. Eligible respondents must submit their information digitally via email to [email protected] between October 1, 2026, and October 26, 2026, at 9:00 a.m. CDT. Submissions should address technical requirements and ideally include case studies, general pricing models, project team overviews, and client references, though no formal quotes are required.