24x7x365 Gambling Problem Helpline Services

The buyer requires a vendor to provide 24x7x365 gambling problem helpline services. The selected vendor must administer the helpline offsite using trained specialists who offer live support across phone, text/SMS, and web chat channels. Operational expectations include providing language access and interpretation services, brief interventions, motivational interviewing, trauma-informed care, recovery-oriented language, co-occurring disorder awareness, and QR code development to publicize the helpline. Only USA-based (Onshore) organizations are eligible to submit proposals for this opportunity. Applicants can submit their responses digitally via email or online, and all questions regarding the solicitation must be submitted no later than November 2, 2026.