Metropolitan Transportation Commission Request for Proposals for 511 and Express Lanes Operational Services

The Metropolitan Transportation Commission requires a firm to provide 511 and express lanes operational services in San Francisco, California. The scope of work involves ensuring staffing coverage during normal operating hours and emergency conditions, with required coverage from 5:00 AM to 9:00 PM Monday through Friday, and 6:30 AM to 9:00 PM Saturday and Sunday. Operational staff must also support emergency communications outside standard hours through 511 information dissemination channels like 511.org, phone services, and social media. Work will be performed both onsite and offsite. Eligibility is restricted to USA organizations. Interested firms must submit questions by November 5, 2026, and proposals by 4:00 p.m. on December 3, 2026. Proposals will be evaluated to determine the submission most advantageous to the commission based on technical viewpoints, price, and potential discussions or interviews.