About this opportunity
AI summaryMissoula County requires a comprehensive, offsite workers' compensation and liability claims administration software solution for its self-insured programs. The requested scope includes end-to-end claims and policy administration, electronic intake, incident tracking, automated workflows, document imaging, analytics, financial controls, bill repricing, and CMS Section 111 reporting. The vendor will act as the prime contractor responsible for implementation, testing, customer support, and system integrations. Only USA-based organizations are eligible to submit proposals. Applicants must submit a signed cover sheet, acknowledgement of any addenda, a functional proposal, qualifications, testing and implementation plans, and a separate itemized cost proposal with narrative justification. Offerors must also show proof of workers' compensation, cyber liability, and general liability insurance. Questions are due by October 27, 2026. Proposals must be emailed to Lester Bracey by Friday, November 6, 2026. Proposals will be evaluated out of 150 total points, with 100 points dedicated to the Phase 1 written proposal review.
Buyer and opportunity details
- Client
- Missoula County
Scope of work
- Implementation of a claims management system with end-to-end claims and policy administration
- Electronic claim intake, incident intake, and claimant self-service tracking
- Diary, claim tracking, automatic reminders, and configurable alerts
- Document imaging, secure storage, and paperless correspondence workflows
- Policy management and asset tracking
- Security, administration, role-based access, encryption, and audit logging
- Financial controls, reserve tracking, payment processing, and bill repricing
- Analytics, ad hoc reporting, Medicare/CMS Section 111, native WC EDI, and OSHA reporting
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Functional Requirements & Operational Capability | 30 points |
| Technical Architecture, Security & SaaS Capabilities | 25 points |
| Implementation Approach & Project Management | 20 points |
| Vendor Experience | 5 points |
| Cost | 20 points |
| Phase 2: Interviews and Demonstrations | 50 points |
Minimum qualifications
- Fully trained and certified implementation staff on the proposed claims management system
- Key personnel with experience in similar software implementations
- Provision of 3 years of consecutive financial statements, preferably audited
- Minimum of three references using or having used proposed services/products
- Registration with the Montana Secretary of State if transacting business in Montana
Documents to include with your response
- Signed Cover Sheet
- Signed Acknowledgment of Addenda (if any)
- Mandatory proposal requirements under Section 4
- Executed Missoula County Affidavit for Trade Secret Confidentiality (if applicable)
- Resumes or summaries of qualifications for key personnel and subcontractors
- Three years of consecutive financial statements
- Project timeline and implementation plan
- Sample test plan
- Itemized cost proposal submitted as a separate document
Key dates
- RFP issue date
- 10/22/2026
- Deadline for submitting written questions
- 10/27/2026
- Written responses posted to County website
- 10/30/2026
- Formal written addendum
- November 30, 2026
- RFP response due date
- 11/6/2026
- Offeror interviews/product demonstrations
- 11/16/2026-11/19/2026
- Contract award
- 11/23/2026
How to submit
- Method
- Electronic via email
- Instructions
- Submitted by email to Lester Bracey, Procurement Officer, labeled with the proposal name and subject line titled Missoula County Workers' Compensation and Liability Claims Administration Software.
Contract details
- Term
- The contract period will end no later than June 30, 2031.
- Place of performance
- Offsite / Missoula County, Montana
- Insurance and bonding
- General liability insurance of $1,000,000 per occurrence and $2,000,000 aggregate, proof of cyber liability insurance, and workers' compensation insurance.
