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RFP opportunity

Missoula County Workers' Compensation and Liability Claims Administration Software Solution

Submission deadlineNov 6, 2026See documents for time and submission instructions
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About this opportunity

AI summary

Missoula County requires a comprehensive, offsite workers' compensation and liability claims administration software solution for its self-insured programs. The requested scope includes end-to-end claims and policy administration, electronic intake, incident tracking, automated workflows, document imaging, analytics, financial controls, bill repricing, and CMS Section 111 reporting. The vendor will act as the prime contractor responsible for implementation, testing, customer support, and system integrations. Only USA-based organizations are eligible to submit proposals. Applicants must submit a signed cover sheet, acknowledgement of any addenda, a functional proposal, qualifications, testing and implementation plans, and a separate itemized cost proposal with narrative justification. Offerors must also show proof of workers' compensation, cyber liability, and general liability insurance. Questions are due by October 27, 2026. Proposals must be emailed to Lester Bracey by Friday, November 6, 2026. Proposals will be evaluated out of 150 total points, with 100 points dedicated to the Phase 1 written proposal review.

Buyer and opportunity details

Client
Missoula County

Scope of work

  • Implementation of a claims management system with end-to-end claims and policy administration
  • Electronic claim intake, incident intake, and claimant self-service tracking
  • Diary, claim tracking, automatic reminders, and configurable alerts
  • Document imaging, secure storage, and paperless correspondence workflows
  • Policy management and asset tracking
  • Security, administration, role-based access, encryption, and audit logging
  • Financial controls, reserve tracking, payment processing, and bill repricing
  • Analytics, ad hoc reporting, Medicare/CMS Section 111, native WC EDI, and OSHA reporting

How proposals are evaluated

CriterionWeight / scoring
Functional Requirements & Operational Capability30 points
Technical Architecture, Security & SaaS Capabilities25 points
Implementation Approach & Project Management20 points
Vendor Experience5 points
Cost20 points
Phase 2: Interviews and Demonstrations50 points

Minimum qualifications

  • Fully trained and certified implementation staff on the proposed claims management system
  • Key personnel with experience in similar software implementations
  • Provision of 3 years of consecutive financial statements, preferably audited
  • Minimum of three references using or having used proposed services/products
  • Registration with the Montana Secretary of State if transacting business in Montana

Documents to include with your response

  • Signed Cover Sheet
  • Signed Acknowledgment of Addenda (if any)
  • Mandatory proposal requirements under Section 4
  • Executed Missoula County Affidavit for Trade Secret Confidentiality (if applicable)
  • Resumes or summaries of qualifications for key personnel and subcontractors
  • Three years of consecutive financial statements
  • Project timeline and implementation plan
  • Sample test plan
  • Itemized cost proposal submitted as a separate document

Key dates

RFP issue date
10/22/2026
Deadline for submitting written questions
10/27/2026
Written responses posted to County website
10/30/2026
Formal written addendum
November 30, 2026
RFP response due date
11/6/2026
Offeror interviews/product demonstrations
11/16/2026-11/19/2026
Contract award
11/23/2026

How to submit

Method
Electronic via email
Instructions
Submitted by email to Lester Bracey, Procurement Officer, labeled with the proposal name and subject line titled Missoula County Workers' Compensation and Liability Claims Administration Software.

Contract details

Term
The contract period will end no later than June 30, 2031.
Place of performance
Offsite / Missoula County, Montana
Insurance and bonding
General liability insurance of $1,000,000 per occurrence and $2,000,000 aggregate, proof of cyber liability insurance, and workers' compensation insurance.
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