What the buyer needs

AI summary

National Technology and Engineering Solutions of NTESS, LLC (NTESS) requires a subcontractor to provide professional consulting, design, configuration, implementation, testing, deployment, and transition services. The selected vendor will develop enhancements to the initial Minimum Viable Product (MVP) and implement additional modules for its ServiceNow Legal Service Delivery (LSD) system using an Agile framework. Offsite work tasks include establishing a baseline sandbox environment, configuring workflows, building reporting structures, implementing integrations, and providing post-deployment support and knowledge transfer. Eligibility is limited to U.S. onshore organizations providing personnel who are U.S. citizens. Subcontractor personnel performing development or configuration must hold active ServiceNow certifications, such as CSA, CAD, or CIS. Offerors can submit responses digitally via email or online, and NTESS is currently seeking proposals to determine the budget.

Scope of work

Establish and facilitate a baseline or sandbox demonstration environment for each module
Design, configure, and align the ServiceNow Employee Center portal
Configure core LSD workflow foundations, master data mapping, notifications, and RBAC or ACL permissions
Configure Matter Management enhancements, invoice management, and automated document ingest for Litigation Matters
Develop intake forms and dynamic routing workflows for Legal Advice, Ethics, ER, NDAs, and Tech Transfer
Build intake forms and workflows supporting Security Review Boards, FOIA, and Cost Allowability
Build bidirectional API integrations between ServiceNow Requirements Module and LSD Module
Build tailored operational dashboards, metric views, and executive management reporting

Minimum qualifications

Provide U.S. citizens to perform work
Personnel performing ServiceNow development or configuration must possess active ServiceNow certifications such as CSA, CAD, or CIS
Demonstrated experience implementing Legal Service Delivery (LSD) or comparable enterprise workflows
Submit documentation and screening information necessary to obtain NTESS network and platform access within 10 calendar days of kickoff

Documents to include with your response

Design Decision Records (DDRs)
Test plans, acceptance criteria, and User Acceptance Testing (UAT) scripts
Release plans, update set sequences, back-out plans, and completed Change Management documentation
Comprehensive documentation including workflows, architectural schemas, integrations, data models, and job aids

How to submit

Method: Digital via Email or Online