State Based Exchange Contact Center Services for Oklahoma Health Insurance Marketplace

The Oklahoma Insurance Department is seeking a vendor to establish and operate a state-based exchange contact center to support the Oklahoma Health Insurance Marketplace. The selected vendor must provide the necessary technology, workforce, and operational services for offsite performance. Required capabilities include frontline consumer assistance, complex operational support, inbound mail and document processing, interactive voice response, workforce management, real-time dashboards, and daily reporting. The contract period is for one year. Only onshore USA organizations are eligible to bid. Proposals can be submitted digitally via email or online. The evaluation process will select the proposal offering the best value based on pass/fail mandatory qualifications, a technical and operational evaluation, and a normalized cost evaluation that assesses price completeness, realism, and alignment with the proposed solution.