DITSONG Museums of South Africa Hosted Cloud VoIP Telephone Solution

DITSONG Museums of South Africa (DMSA) requires an accredited service provider to maintain and provide a secure, cost-effective hosted cloud VoIP telephone solution covering all DMSA sites for a three-year period. The solution must support a minimum of 200 users, speed dials, PIN codes, budgeting, audio conferencing, automated voicemail attendant, call distribution, MS Teams integration, and mobile/laptop applications, with free calls between agency sites. Eligibility is limited to onshore South African organizations that are registered on the National Treasury Central Supplier Database with compliant tax status. Bidders must physically submit their responses by post or courier before November 26, 2026, at 11:00 AM. Attendance at the compulsory pre-bid briefing session on November 10, 2026, at 11:00 AM is required. Evaluation will involve a functionality threshold of 70 points out of 100 based on reference letters, implementation plans, financial standing, and staff qualifications, followed by an 80/20 preference point system for price and specific goals.