City of Lexington Permitting and Development Review Cloud-Hosted Software Solution

The City of Lexington, North Carolina is requesting proposals for a cloud-hosted software solution for permitting, development review, plan review, zoning, inspections, code enforcement, payment processing, and related municipal development functions. The required scope includes licensing, subscriptions, configuration, interfaces, data conversion, testing, training, implementation, go-live support, hosting, maintenance, security, mobile offline inspections, and ongoing support. Vendors must propose a system that allows City staff to configure workflows, forms, fees, and approval steps in-house without routine professional-service fees. Eligibility is limited to USA onshore organizations, and work will be performed offsite. Questions must be submitted via email by November 12, 2026, at 5:00 PM. Digital proposals are due by December 1, 2026, at 3:00 PM via the provided submission link. Evaluation is based on a 100-point scale that considers vendor experience, references, service levels, support, total cost of ownership, and pricing clarity, with the City seeking the best overall proposal. The cost proposal must detail a five-year total cost of ownership in Appendix B.