Telecommunications Equipment and IVR Maintenance Services for Maryland Transit Administration

The Maryland Transit Administration requires a contractor to provide telecommunications equipment, software, and maintenance services for its SV9500 PBX communications servers and Interactive Voice Response (IVR) systems. The scope includes offsite technical support, help desk services, network troubleshooting, hardware maintenance, and emergency call procedures. The selected vendor must ensure equipment and software remain compatible with MTA systems and third-party software, adhering to specific response times for catastrophic, major, and minor outages. Only USA-based organizations are eligible to submit proposals for this opportunity. Applicants must submit all questions by November 2, 2016. The source text does not state the overall contract budget or the proposal submission deadline.