About this opportunity
AI summaryThe County requires ongoing Unit4 Enterprise Resource Planning (ERP) support services, advisory services, configuration assistance, training, troubleshooting, integration support, and project-based professional services. The requested scope includes workflow development, payroll configuration, custom document configuration, complex reporting, workspace enhancements, and system optimization. Eligible bidders are restricted to onshore Canada organizations, and all performance of work will be conducted offsite. All questions must be submitted by November 24, 2026, and final responses are due by November 30, 2026, at 2:00 pm MST via email or online submission. The evaluation process consists of mandatory submission requirements, mandatory technical criteria, non-price rated criteria, and a pricing evaluation worth 15 points. Proponents must submit fully burdened pricing in Canadian Dollars (CAD). The resulting contract period will run for three years.
Buyer and opportunity details
- Client
- County of Grande Prairie
- Solicitation No.
- PS-2026-0093
Scope of work
- Ongoing Unit4 ERP support and advisory services
- Configuration assistance and custom forms configuration
- Troubleshooting, issue resolution, and ticket management
- Integration support, maintenance, and development
- Workflow development and optimization
- Payroll configuration and support
- Upgrade planning, testing, and Continuous Release support
- User training and knowledge transfer
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Experience & Capability | Not specified |
| Organizational Capacity & Stability | Not specified |
| Knowledge and Understanding of Canadian Legislative and Regulatory Requirements | Not specified |
| Support Model and Service Commitments | Not specified |
| Proposed Team & Expertise | Not specified |
| Non-Price Rated Criteria Total | 85 points |
| Pricing | 15 points |
Minimum qualifications
- Single legal entity or designated single entity for joint submissions
- Minimum three (3) years of Unit4 support experience
- Experience supporting Unit4 Continuous Release environments
- Experience supporting Unit4 Financial modules
- Experience supporting Unit4 Payroll modules
- Experience supporting Canadian payroll requirements
- Ability to provide remote support during County business hours
- Registration in Veriforce ComplyWorks system
Documents to include with your response
- Mandatory Submission Requirements (Section C)
- Mandatory Technical Requirements Form (Section D)
- Pricing Tables (Mandatory Pricing Table 1 and/or Table 2)
- Unit4 ERP Experience Summary Table
- Integration and Unit4 Web Platform Experience Documentation
- Proposed Team Qualifications & Experience Information
- Certificates of Insurance
Key dates
- Issue Date of RFP
- October 28, 2026
- Deadline for Questions
- November 24, 2026, 11:59:59 PM (MST)
- Deadline for Issuing Addenda
- November 27, 2026, 4:00 PM (MST)
- Submission Deadline
- November 30, 2026, 2:00 PM (MST)
- Anticipated Execution of Agreement
- Week of December 14, 2026
How to submit
- Method
- Electronic via the County bidding system portal
- Instructions
- Submitted electronically through https://countygp.bidsandtenders.ca. Proponents must be registered as a plan taker for the opportunity.
Contract details
- Term
- Three (3) years, with an option to extend for one (1) additional term of up to three (3) years.
- Place of performance
- Offsite / Remote
- Insurance and bonding
- Comprehensive General Liability Insurance of not less than $2,000,000.00 inclusive per occurrence; Automobile Liability Insurance of not less than $2,000,000.00 per occurrence; Professional errors and omissions liability insurance; Cyber Liability and Privacy Liability Insurance.