About this opportunity
AI summaryThe Range Operations Directorate at White Sands Missile Range issues this Request for Information to explore preliminary solutions and industry capabilities for telephone switch support. The anticipated scope requires contractor support for one Nortel CS2100 switch and three CS1000M switches to maintain range-wide voice traffic operations. Work includes providing 24/7 remote telephonic technical support under an ESP Tier II and Ribbon Tier III license term, along with three on-site visits per year at White Sands Missile Range for troubleshooting, diagnostics, routine assistance, and emergency restoration. The anticipated period of performance runs for 12 months from November 30, 2026, to November 29, 2027. Interested parties must submit all questions by email no later than 3:00 PM Central Time on November 5, 2026. This notice is solely for planning and evaluation, and no contract award will result directly from responses.
Scope of work
- 24/7 remote telephonic technical support license for an ESP Tier II and Ribbon Tier III license term of 12 months
- On-site support when telephonic technical support cannot resolve issues
- Three on-site visits per year with each visit consisting of 24 hours at WSMR
- On-site troubleshooting, diagnostics, routine technical assistance, and emergency technical assistance services
- Testing, diagnostic fault isolation, problem resolution, and system restoration
- Maintenance of Trouble Ticket logs referencing past failures and facilitating future failures
Minimum qualifications
- Compliance with background checks to meet installation access requirements via Provost Marshal Office, Director of Emergency Services, or Security Office
- Compliance with personal identity verification requirements under FAR clause 52.204-9
- Adjudication standards compliance using NCIC-III and Terrorist Screening Database (Army Directive 2014-05/AR 190-13) for personnel without CAC
- Completion of AT Level I Awareness training within 15 calendar days after contract start date
- Completion of local iWATCH Army program briefing within 15 calendar days of contract award
Documents to include with your response
- Trouble Ticket logs
- AT Level I training certificates of completion
- iWATCH training completion results
- Email contacts for all personnel visiting WSMR
Key dates
- Questions due
- 3:00 PM Central Time (UTC-5) on November 5, 2026
- Contract start
- 30 November 2026
How to submit
- Method
- Instructions
- Questions submitted via email; specific submission details for responses are not stated
Contract details
- Term
- 12-month contract from 30 November 2026 to 29 November 2027
- Place of performance
- White Sands Missile Range (WSMR), NM (specific locations provided upon award)
Federal notice details
- Solicitation number
- 058669
- Agency
- Department of Defense
- Buying office
- Dept of the Army › W6QM Micc-FDO FT Hood
- Notice type
- Sources Sought
- Responses due
- Nov 9, 2026, 4:00 PM ET
- Posted on SAM.gov
- Oct 29, 2026
- NAICS
- 334210 · Telephone Apparatus Manufacturing
- Product/service code
- 7G21
- Set-aside
- No Set aside used
- Place of performance
- Fort Hood, TX, 76544
- Contracting contact
- Chasity Griffin
chasity.n.griffin.civ@army.mil
Source: SAM.gov. Read the official notice for the complete description and current instructions.
Incumbent and award research
No incumbent history found for this requirement. The notice does not cite a current contract, and no earlier award from this buying office matches it.
Market context
Awards in the same category (Telephone Apparatus Manufacturing). This is not this requirement's award history.
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Source: USAspending.gov federal award data (U.S. federal public data). A contract is called the incumbent only when the notice or its documents cite it by number.