About this opportunity
AI summaryThe Defense Health Agency seeks industry questions and feedback on a draft Performance Work Statement for the Enterprise Referral Care Coordination Center contract. The planned requirement will establish a consolidated, enterprise-wide solution to deliver patient appointing, referral management, and care coordination across all military treatment facilities worldwide. It also covers Clear and Legible Report retrieval, care coordination, direct care optimization, and associated operational support. This notice is a Request for Information issued solely for planning purposes and does not constitute a solicitation or result in a contract. Interested vendors must submit comments and questions electronically using the provided Microsoft Excel format by November 13, 2026, at 12:00 PM Eastern Time. DHA will only provide responses to questions related to the draft Performance Work Statement and discourages generic marketing materials.
Scope of work
- Enterprise patient appointing services centralizing direct care appointments in the EHR adhering to Access to Care standards
- Standardized referral management including direct care, private sector care, out-of-area referrals, and Right of First Refusal
- Customer-centric care coordination and specialty navigation support for enrolled beneficiaries
- Secure synchronous and asynchronous chat capabilities for scheduling and referral inquiries
- Deployment of advanced analytics and predictive machine learning algorithms for appointing and referral optimization
- Retrieval, tracking, and uploading of Clear and Legible Reports into the EHR
- Phased wave-based transition-in execution across Military Treatment Facilities within one year of award
- Execution of transition-out and phase-out services for up to 180 calendar days
Minimum qualifications
- Program Manager must hold a Master's degree in healthcare or business-related field and ten years of PM experience including five managing healthcare operations
- Alternate Program Manager must hold a Bachelor's degree at a minimum
- Quality Assurance Manager must hold a Master's degree in healthcare or business-related field and five years QA experience in clinical settings
- Senior Training Manager must hold a Bachelor's degree at a minimum and at least five years MHS training experience
- Referral Management Team Lead must hold a Bachelor's degree in healthcare field, five years direct healthcare experience, and one year military healthcare experience
- Contractor nurses must possess a current, active, valid, unrestricted license at full clinical practice level
- Active CMMC Level 2 Self-Assessment and annual corporate affirmation in SPRS, with NIST SP 800-171 assessment within 3 years
- Cloud Service Provider infrastructure hosting DoD CUI/PHI must meet DoD Impact Level 4
Documents to include with your response
- Draft PWS Comment Microsoft Excel Worksheet
Key dates
- Responses due
- November 13, 2026, at 1200 ET (Noon)
How to submit
- Method
- Electronic via email
- Instructions
- Submit feedback on the provided Draft PWS Comment Microsoft Excel Worksheet format to DHA NCR AD SPT CAE Mailbox with subject line RFI Response RC3 PWS FEEDBACK.
Contract details
- Term
- Transition period and an X month base period (sum not exceeding 12 months) plus four 12-month option years, totaling five years
- Place of performance
- Specified On-Site Support MTFs (Exhibit A1), contractor facilities, or alternate telework locations
Federal notice details
- Solicitation number
- RC3_20261030
- Agency
- Department of Defense
- Buying office
- Defense Health Agency (DHA)
- Notice type
- Special Notice
- Responses due
- Nov 13, 2026, 12:00 PM ET
- Posted on SAM.gov
- Oct 30, 2026
- NAICS
- 561110 · Office Administrative Services
- Contracting contact
- Chelsey Jahn
chelsey.n.jahn.civ@health.mil
Source: SAM.gov. Read the official notice for the complete description and current instructions.
Incumbent and award research
No incumbent history found for this requirement. The notice does not cite a current contract, and no earlier award from this buying office matches it.
Market context
Awards in the same category (Office Administrative Services). This is not this requirement's award history.
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Source: USAspending.gov federal award data (U.S. federal public data). A contract is called the incumbent only when the notice or its documents cite it by number.