About this opportunity
AI summaryCovered California requires telephonic language interpretation services delivered in a culturally and linguistically appropriate manner. The contractor must provide services for at least thirteen Medi-Cal threshold languages: Arabic, Armenian, Cambodian, Cantonese, English, Farsi, Hmong, Korean, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. Personnel who access confidential data must complete mandated criminal background clearances at the contractor's expense. Eligibility is restricted to onshore United States organizations. The initial contract term spans two years, with Covered California holding sole discretion to extend for two additional two-year terms up to a maximum of six years. Interested vendors must submit all questions by November 19, 2026.
Buyer and opportunity details
- Client
- Covered California
- Solicitation No.
- 2026-03
Scope of work
- Telephonic language interpretation services in Medi-Cal threshold languages
- Single toll-free number with automated language prompts for interpreter access
- Assistance with general inquiries, application processing, and application processing transfers
- Staff training materials and resources for Covered California personnel
- Telephone terminal equipment capable of call traffic tracking and capacity expansion
- Monthly call traffic reports detailing call numbers, durations, connect times, and hourly volume
Minimum qualifications
- Criminal background check clearance for all staff prior to accessing confidential information
- Staff understanding of Covered California offerings, eligibility rules, and healthcare delivery system
- Compliance with Tier 1 independently assessed security frameworks (e.g., FedRAMP, SOC 2 Type 2, HITRUST, NIST SP 800-53 rev 5)
Key dates
- Questions due
- November 19, 2026
Contract details
- Term
- Initial term with option to extend for two additional two-year terms, not to exceed six years total
- Place of performance
- Covered California, 1601 Exposition Boulevard, Sacramento, California, 95815 (unless directed otherwise)