What the buyer needs
AI summaryThe Franklin County Municipal Court, Clerk of Court requires bids to establish a purchase order for third-party Cisco Smartnet maintenance and support. The requested scope covers 18 Cisco Catalyst 3650 24 units, two Cisco 6509 Switches, and two Cisco Catalyst 3650 24 Port PoE 4x1G Uplink IP Base units that are end of support with Cisco. The vendor must provide continuous 24/7 manned help desk support with a guaranteed four-hour response time, four-hour replacement parts, and on-site support when needed. Only onshore USA organizations are eligible to bid. The contract period runs for one year from January 1, 2027, through December 31, 2027. Bidders must incorporate all service, labor, travel, parts, and F.O.B. destination inside delivery costs into the final bid amount.
Scope of work
- 3rd party Cisco Smartnet maintenance and support
- Maintenance and compatible replacement parts for 18 Cisco Catalyst 3650 24 switches
- Maintenance and compatible replacement parts for 2 Cisco 6509 switches
- Maintenance for 2 Cisco Catalyst 3650 24 Port PoE 4x1G Uplink IP Base (CON-SNT-WSC3652S)
- 7X24X4 four-hour response unlimited tech support 24 hours a day, 7 days a week, including holidays
- Manned help desk support 7x24x365
- On-site support if needed
- 4-hour replacement parts with all parts, shipping, travel, and labor costs included