Dentrix Enterprise Electronic Dental Record Services, Software Maintenance, and Technical Support

The buyer requires continued area-wide access to Dentrix Enterprise Electronic Dental Record services, software maintenance, and technical support across seven service units. The requested scope covers essential dental clinic operations, including clinical notes creation and storage, appointment scheduling, clinical workflow management, treatment planning, dental charting, imaging integration, billing report generation, and legacy dental record retrieval. The contractor must also provide annual help desk support, software updates and patches, replacement options for covered components, and remote and telephone technical support. The buyer plans to establish an area-wide ordering vehicle, soliciting and ordering requirements separately for each service unit through individual calls that define specific locations, pricing, and periods of performance. Each service unit will designate a Contracting Officer's Representative to inspect deliverables, evaluate services, and certify acceptance.