About this opportunity
AI summaryThe United States Space Force requires provisioning support and 24/7/365 dedicated help desk support for all authorized Enhanced Mobile Satellite Services customers. Scope includes provisioning, invoicing, record management, and customer care services, alongside potential service management functions like order management, warranty and inventory management, gateway liaison services, and program management. Supported capabilities encompass voice, data transmission, Short Burst Data messaging, Tactical Push-to-Talk, broadband, paging, and secure voice services across a commercial Low Earth Orbit satellite constellation. Interested vendors with an active SAM registration must request access to the secured Performance Work Statement via SAM.gov by submitting a point of contact name, contact information, vendor entity name, and CAGE code.
Scope of work
- Project management and real-time interactive Program Management Office dashboards
- Hardware sourcing, secure logistics, and global delivery for legacy and modern satellite communication terminals
- Extended warranty programs and depot repair services for legacy equipment
- Unified multi-protocol provisioning, API automated bulk provisioning, and dual-homed SIM routing management
- Consolidated 24/7/365 Tier 1, 2, and 3 customer care help desk support
- Forward-deployed Field Service Representative integration and physical hardware triage
- Hosting and maintaining a CUI-compliant master database tracking subscribers, equipment, SIM cards, and billing
- Cybersecurity compliance meeting CMMC 2.0 Level 2 controls and supply chain risk management
Minimum qualifications
- Authorized Iridium Value-Added Reseller status or explicit roadmap to obtain status with SPNET access
- C3PAO-certified CMMC 2.0 Level 2 compliance without relying on self-certification
- Designated Affirming Official maintaining the SPRS Cyber Vendor User role in PIEE
- Experience managing concurrent Help Desk and IT Ordering/Provisioning operations on contracts of similar scope
Documents to include with your response
- White paper capability statement
- Vendor Information including Name of Business, Cage Code, Business Type (SB/Large), and POC details
- Current SPRS score
Key dates
- Questions due
- 10 November, 2026 by 4:30 PM EST
- Proposals due
- 10 December, 2026 by 4:30 PM EST
How to submit
- Method
- Instructions
- Submit responses via email to Contracting Officer LaMario Cato; white paper not exceeding 25 pages, single spaced, 12-point type, one-inch margins, 8 1/2” X 11” size, within a 5 MB email limit
Contract details
- Term
- 12-month base period with four 12-month option periods
- Place of performance
- CONUS and OCONUS government locations, including military bases, embassies, and APO/FPO/DPO addresses
Federal notice details
- Solicitation number
- FA2541-27-EPCC
- Agency
- Department of Defense
- Buying office
- Dept of the AIR Force › FA2541 SSC Comrcl SVS OFC SSC CMK
- Notice type
- Sources Sought
- Responses due
- Dec 10, 2026, 4:30 PM ET
- Posted on SAM.gov
- Nov 3, 2026
- NAICS
- 517410 · Satellite Telecommunications
- Product/service code
- DG11
- Place of performance
- Hanover, MD
- Contracting contact
- LaMario Cato
lamario.cato@spaceforce.mil - Additional contact
- Melvin Spann
melvin.spann@spaceforce.mil
Source: SAM.gov. Read the official notice for the complete description and current instructions.
Incumbent and award research
No incumbent history found for this requirement. The notice does not cite a current contract, and no earlier award from this buying office matches it.
Market context
Awards in the same category (Satellite Telecommunications). This is not this requirement's award history.
Recent similar awards: Department of Defense, NAICS 517410, performed in MD
| Vendor and award | Value | Ends |
|---|---|---|
| SURE (DIEGO GARCIA) LIMITEDHQ051624P0017 · TELEPORT SERVICE - AFN DTS INTERCEPTION | $378.0K | Aug 17, 2027 |
| RITENET CORP.HQ051622F0044 · DVIDS | $32.3M | Aug 15, 2027 |
| NIC4 INCN0042125P0127 · NIUSG VOIP AND DMVPN SERVICES | $666.9K | Jun 19, 2027 |
| RITENET CORP.FA254124FB009 · THIS IS A FOLLOW ON TO CTC0334 HC1013-20-F-0115. THE UNITS MISSIONS IS TO SUPPORT OPERATIO | $5.0M | Jun 9, 2027 |
| GLOBAL ENTERPRISE SOLUTIONS, INC.HC101324F0086 · MWR ICP TO 04 | $4.4M | May 16, 2027 |
Top vendors in this category: Department of Defense, NAICS 517410, since Oct 1, 2024
2,820 contract awards in this NAICS over the period.
- 1. SPACE EXPLORATION TECHNOLOGIES CORP.$807.8M
- 2. GLOBAL ENTERPRISE SOLUTIONS, INC.$302.2M
- 3. INMARSAT GOVERNMENT, INC.$253.9M
- 4. IRIDIUM GOVERNMENT SERVICES LLC$207.3M
- 5. VIASAT INC$121.3M
Source: USAspending.gov federal award data (U.S. federal public data). A contract is called the incumbent only when the notice or its documents cite it by number.