About this opportunity
AI summaryThe United States Space Force Space Systems Command Commercial Service Office seeks information and industry feedback for a potential follow-on contract to deliver Enhanced Mobile Satellite Services equipment, provisioning, and customer care help desk support. Required tasks include cradle-to-grave service management, hardware sourcing, secure worldwide logistics, order management, and 24/7/365 dedicated help desk services augmented by field service representatives. Work will occur offsite at vendor office premises, and eligibility is restricted to onshore United States organizations. Interested vendors must submit well-defined capability statements and responses via email not exceeding a 5 MB limit. All responses are due no later than December 10, 2026, by 4:30 PM EST. Questions must be submitted in writing by email no later than November 10, 2026, by 4:30 PM EST.
Scope of work
- Telecommunications Service Order (TSO) order management, warranty support, and inventory management
- Provisioning, invoicing, record management, and customer care services
- Unified multi-protocol provisioning across SBD, RUDICS, DTCS, and CERTUS IP profiles
- Hardware sourcing, testing, and worldwide shipping to CONUS and OCONUS government locations
- 24/7/365 remote technical help desk offering Tier 1, 2, and 3 customer support
- Forward-deployed Field Service Representative (FSR) capability
- Hosting and maintaining a CUI-compliant master database tracking subscribers, equipment, SIM cards, and billing
- Cybersecurity compliance monitoring and supply chain risk management
Minimum qualifications
- Current status or strategy to establish status as an Authorized Iridium Value-Added Reseller (VAR) in good standing
- Direct administrative access to SPNET or concrete roadmap to secure access
- C3PAO-certified CMMC 2.0 Level 2 status as a prime contractor without relying on self-certification
- Compliance with 110 NIST SP 800-171 controls
- Ability to provide cleared personnel for 24/7/365 help desk support in secure environments
Documents to include with your response
- White paper capability statement (maximum 25 pages)
- Name of Business
- CAGE Code
- Business Type (SB/Large)
- Point of Contact information (Name, Phone number, Email)
- Current SPRS score
Key dates
- Questions due
- 10 November, 2026 by 4:30 PM EST
- Proposals due
- 10 December, 2026 by 4:30 PM EST
How to submit
- Method
- Instructions
- Submit responses via email to Contracting Officer LaMario Cato. Submissions cannot exceed 25 pages, single spaced, 12-point type, at least one-inch margins on 8 1/2” X 11” page size, and a 5 MB e-mail limit.
Contract details
- Term
- 12-month base period with four 12-month option periods
- Place of performance
- CONUS and OCONUS government locations
Federal notice details
- Solicitation number
- FA2541-27-EPCC
- Agency
- Department of Defense
- Buying office
- Dept of the AIR Force › FA2541 SSC Comrcl SVS OFC SSC CMK
- Notice type
- Sources Sought
- Responses due
- Dec 10, 2026, 4:30 PM ET
- Posted on SAM.gov
- Nov 3, 2026
- NAICS
- 517410 · Satellite Telecommunications
- Product/service code
- DG11
- Place of performance
- Hanover, MD
- Contracting contact
- LaMario Cato
lamario.cato@spaceforce.mil - Additional contact
- Melvin Spann
melvin.spann@spaceforce.mil
Source: SAM.gov. Read the official notice for the complete description and current instructions.
Incumbent and award research
No incumbent history found for this requirement. The notice does not cite a current contract, and no earlier award from this buying office matches it.
Market context
Awards in the same category (Satellite Telecommunications). This is not this requirement's award history.
Recent similar awards: Department of Defense, NAICS 517410, performed in MD
| Vendor and award | Value | Ends |
|---|---|---|
| SURE (DIEGO GARCIA) LIMITEDHQ051624P0017 · TELEPORT SERVICE - AFN DTS INTERCEPTION | $378.0K | Aug 17, 2027 |
| RITENET CORP.HQ051622F0044 · DVIDS | $32.3M | Aug 15, 2027 |
| NIC4 INCN0042125P0127 · NIUSG VOIP AND DMVPN SERVICES | $666.9K | Jun 19, 2027 |
| RITENET CORP.FA254124FB009 · THIS IS A FOLLOW ON TO CTC0334 HC1013-20-F-0115. THE UNITS MISSIONS IS TO SUPPORT OPERATIO | $5.0M | Jun 9, 2027 |
| GLOBAL ENTERPRISE SOLUTIONS, INC.HC101324F0086 · MWR ICP TO 04 | $4.4M | May 16, 2027 |
Top vendors in this category: Department of Defense, NAICS 517410, since Oct 1, 2024
2,820 contract awards in this NAICS over the period.
- 1. SPACE EXPLORATION TECHNOLOGIES CORP.$807.8M
- 2. GLOBAL ENTERPRISE SOLUTIONS, INC.$302.2M
- 3. INMARSAT GOVERNMENT, INC.$253.9M
- 4. IRIDIUM GOVERNMENT SERVICES LLC$207.3M
- 5. VIASAT INC$121.3M
Source: USAspending.gov federal award data (U.S. federal public data). A contract is called the incumbent only when the notice or its documents cite it by number.