What the buyer needs
AI summaryThe Department of War Drug Demand Reduction Program seeks information for a consolidated non-personal maintenance services contract covering Hamilton STAR and STARlet systems across six designated sites. The contractor must provide all-inclusive parts, labor, materials, travel, personnel, and shipping to perform preventive and corrective maintenance, calibrations, hardware upgrades, and software updates to maintain equipment within original equipment manufacturer specifications. Interested parties must submit a capability statement not exceeding two pages in a searchable PDF format by email no later than 1:00 PM ET on November 10, 2026. Submissions require a cover sheet detailing company identifiers and business socio-economic classifications alongside demonstrated capabilities, ISO 9001 or ISO 13485 compliance, and evidence of technicians with original equipment manufacturer training.
Scope of work
- Preventive maintenance scheduled twice per year approximately every six months per OEM specifications
- Unscheduled corrective maintenance and repairs necessitated by operator error or normal wear
- Provision and installation of OEM-approved parts, tools, equipment, expendable consumables, and materials
- Access to a telephonic technical support line during normal business hours
- Hardware upgrades, software updates, patches, and firmware maintenance
- Telephone or electronic response within 2 normal business hours and on-site response within 24 hours
- Completion of corrective measures within 48 hours or provision of loaner/replacement equipment
- Installation of mandatory updates within 3 business days of OEM or FDA recall notifications
Minimum qualifications
- Certification of compliance with ISO 9001 or ISO 13485 standards
- Fluent and easily understandable in English
- OEM service training on the products for which service will be performed
- At least one year of experience working on the Hamilton STAR and/or STARlet class of equipment
- Appropriate hazardous materials training
- Proper criminal history background checks
Documents to include with your response
- Cover Sheet with company details, UEI, DUNS, CAGE code, POC, and business socio-economic status
- Capabilities Statement not to exceed two pages
- Attachment 1 - Equipment & Pricing Spreadsheet quarterly price breakdown
- Service Report for each preventive and corrective maintenance visit
- Calibration certification for all test equipment used traceable to NIST
- Certificate of Maintainability upon contract expiration or termination
How to submit
- Method
- Instructions
- Searchable PDF file, 8.5 x 11 paper with minimum 12 point font size, not to exceed two (2) pages inclusive of cover sheet and past performance
Incumbent and award research
No incumbent history found for this requirement. The notice does not cite a current contract, and no earlier award from this buying office matches it.
Market context
Awards in the same category (Electronic and Precision Equipment Repair and Maintenance). This is not this requirement's award history.
Recent similar awards: Department of Defense, NAICS 811210
| Vendor and award | Value | Ends |
|---|---|---|
| CMS RESEARCH CORPHDTRA126C0028 · MINIATURE CHEMICAL AGENT MONITORS SYSTEMS (MINICAMS) PREVENTIVE MAINTENANCE | $61,560 | Aug 30, 2031 |
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| MOTOROLA SOLUTIONS, INC.FA667526C0001 · THIS REQUIREMENT IS FOR PREVENTIVE, CORRECTIVE MAINTENANCE AND UPGRADE FOR THE AIR FORCE E | $52,169 | Apr 30, 2031 |
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Top vendors in this category: Department of Defense, NAICS 811210, since Oct 1, 2024
4,898 contract awards in this NAICS over the period.
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Source: USAspending.gov federal award data (U.S. federal public data). A contract is called the incumbent only when the notice or its documents cite it by number.