ServiceNow Maintenance Services and Application Enhancements for California Government Authority

The buyer seeks a vendor to deliver offsite ServiceNow maintenance services, ongoing upkeep, and necessary application enhancements for a government authority in California. Requested technical enhancements involve integrating DocuSign electronic signature capability, adjusting current approval workflows, modifying PDF document generation functions, updating email notifications, and producing new reports and dashboards. The contractor must also handle general administrative and support responsibilities, including managing user roles and permissions, conducting group management, modifying assignment and routing, and completing manual case data updates as needed. Eligibility is restricted to onshore entities representing United States organizations only. Prospective bidders must transmit all questions no later than November 12, 2026. Submissions can be delivered digitally through online channels or via email, and the buyer invites proposals to establish the project budget.