What the buyer needs
AI summaryThe New Mexico Public Schools Insurance Authority seeks an evidence-based anonymous reporting solution to support mental health, crisis prevention, and threat identification for member schools. The contractor must deliver an offsite system supporting 24/7/365 report monitoring and automated routing, secure two-way encrypted communications, and multiple reporting intake channels including mobile applications, websites, text, and telephone hotlines. Only onshore United States organizations are eligible to bid. Potential offerors must submit written questions by November 16, 2026, and deliver electronic-only proposals via email by December 9, 2026. The buyer will evaluate proposals out of 1,000 total available points, including 150 points for organizational experience, 300 points for cost, and pass/fail determinations for mandatory specifications and campaign contribution disclosures.
Scope of work
- Evidence-based anonymous reporting solution supporting mental health, wellness, crisis prevention, and threat identification
- Multiple anonymous reporting channels including mobile app, website, text, and telephone hotline
- Secure, encrypted, two-way anonymous communication and post-report text-like messenger feature
- Real-time incident reporting, viewing, and data entry via mobile application and web browser
- 24/7/365 monitoring and vetting of all reports
- Automated incident routing and notification to designated administrators and groups
- Integration with internal incident management system accessible via web browser, Apple, and Android applications
- District account setup and emergency contact collection
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Organizational Experience | 150 points |
| Mandatory Specification | Pass/Fail |
| Campaign Contribution Disclosure Form | Pass/Fail |
| Cost | 300 points |
Minimum qualifications
- Ability to provide anonymous reporting addressing strategic value, administration, implementation, quality assessment, engagement, and experience
- Demonstrated organizational experience, expertise, knowledge, and qualified personnel with relevant education, experience, and certifications/licenses
- Capacity to provide examples of ten incidents reported through reporting platform
Documents to include with your response
- Signed Letter of Transmittal Form (Appendix E)
- Signed Campaign Contribution Disclosure Form (Appendix B)
- Technical Proposal
- Cost Response Form (Appendix D)
- Organizational Reference Questionnaire (Appendix F)
- Redacted copy of proposal (if claiming confidential information)
- Performance Surety Bond (if applicable)
- Valid New Mexico/Native American Resident Preference Certificate (if applicable)
How to submit
- Method
- Electronic submission via email
- Instructions
- Submit to [email protected] in separate uploads identified as Technical Proposal and Cost Proposal. Single files over 50mb must be split into the fewest uploads necessary. If confidential information is included, provide one redacted version.